Speaking Topics

Keynote Sessions

Customer service is no longer a department, it is a culture that flows through the veins of every great company. Your customers can instantly rave or complain to millions of people with one click of their mouse, DO NOT LEAVE THEIR COMMENTS TO CHANCE! Barbara delivers dynamic, humor filled programs for your events.

Watch Barbara In Action

Need To Discuss Your Event?

Every event is a little different. Barbara has delivered hundreds of presentations so she can customize the speech to fit your event. Tell us what you need and you’ll experience our customer service first-hand.

“We Loved Her Dynamic Presentation”

It’s hard to find a great keynote speaker who can deliver value and make it entertaining at the same time. A few takeaways:

  • Internationally Recognized Speaker
  • Your Audience Will Laugh, Learn And Be Inspired
  • Custom Tailored Program
  • You Get 10 FREE Books to give away 
  • And did we mention how engaging Barbara is?

 

Delivering Exceptional Customer Service

  • The three biggest mistakes businesses make with customer service (and how to avoid them)
  • Gain and maintain repeat customers (without giving away the store)…
  • Ways to Identify and Avoid the most common customer turnoffs
  • Handle difficult and complaining customers with class, calm, and poise…

  • Set the proper foundation for success at work and at home
  • How to approach problems with a “Get over it and get on with it” attitude
  • Keeping the fire of enthusiasm going
  • Avoid being someone’s emotional garbage truck

Zap Negativity and Ignite Yourself

Customer Service for Leaders

  • Earn and keep the respect of your team
  • Free up time in your day by effectively delegating
  • Recognize, reward and praise for maximum benefit
  • Motivate and inspire your team to greatness
  • And much more!

  • How to connect with your patients in 30 second or less
  • 3 Communication techniques for exceeding patients’ expectations
  • How to Handle difficult patients (without making yourself sick)
  • How to ensure high scores on patient satisfaction surveys

Infusing heartfelt service back into healthcare

The Importance of Customer Service in Human Resources

  • Who your customers are, really
  • How to discover what employees really want
  • Tips for creating an friendly customer-centric environment
  • The GIFT formula to deliver great service to every customer, every time
  • How to handle irate customers / employees without losing your cool

  • Why customer complaints can be your greatest opportunity
  • How to use non-verbal communication to build rapport in seconds
  • Giving yourself the gift of “No”
  • How to motivate your team in good times and bad

Take the Pain in Your Rear and Put it in Gear

Let’s Talk About Your Event

Phone

(236) 570-1245